How to reach us

One address

support@yellowtradie.com

There is no contact form. There is no phone line and no chat window. Email is the one door. It reaches the person who builds the app, not a support desk.

When a reply comes

One person reads the inbox. A reply can take a working day. Weekends and bank holidays take longer.

If the app has stopped you working, put "stuck" at the start of the subject and say what you were doing. That one goes to the top.

What to include

• What you were doing when it went wrong.
• What you expected, and what happened instead.
• The phone you use, and the app version if you can find it.
• A screenshot, if the screen shows the problem.

What we cannot do

We cannot file a tax return with HMRC. We cannot file a VAT return or a CIS return either. We cannot give tax or legal advice. The app does not answer your phone.

If you are the customer of a trader and you have a question about a quote or a bill, ask the trader. They sent the link and they hold the record.

Security

Do not email your records. Do not email a card number or a password. We will never ask for any of them. If you think you have found a security problem, put "security" at the start of the subject and read where your records live first.

Joining the list

The app is not in the shops yet. The form on the home page adds you to the list, and we will tell you the day it opens. It takes a name, a business name and an email, and it takes no card.